Help Desk
Broadcast International currently supports networks consisting of over 80,000 remote locations. We offer 24/7 availability, online/email reporting, and dedicated toll-free numbers answered in the name and manner preferred by our clients. The goal of our help desk is to solve problems over the phone in order to minimize on-site repairs. We also continually monitor our performance for quality of service and efficiency. One of our standards is that 95% of help desk calls are answered on the first ring.
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